I Need Your Help!

Hi y'all!

Thanks for all the great input and thanks to all of you who participated in our Buy 1 Get One Free Promo on Wednesday. It was part of the $500.00 Cartridge Giveaway!

The dust has finally cleared and the bean counter is still shaking his head.
He was shaking his head when I told him about our free cartridge giveaway
and he is still shaking his head. When I ask why he's still shaking his head... he just keeps shaking his head.

So I'm not really sure what that means, but I know if he continues to shake his head, without uttering a word, he might soon be admitted to the west wing of the local mental hospital.

Long story short... I'm not sure whether we will ever run that promotion again or not.
Maybe we will and maybe we won't. If I can get the bean counter to tell me then we can make up our mind.

If you missed out on the One Day Only Buy One Get One Free Sale!
Too bad... You may never get another opportunity!
As Steve Winwood used to sing, "If you see a chance take it...."

I know one thing different that we will do, if we do it again, and that is to put yet another Hitch (I think we had 6 listed) or two in the rules.

Like for instance, one gentleman bought (5) cartridges! Wow! He definitely wowed us.
We wondered, if he expected to get (5) Free cartridges of the same type in return. And more importantly, we kind of wondered what would be fair to him.

So, since we really did not cover that scenario in our blog hitches, we thought we'd WOW him right back by sending (5) more cartridges for free! He basically bought (5) cartridges and got (10) for the same price.

Needless to say, he was elated! And, surprisingly he said he really did not expect to get (5) free cartridges when he bought (5), but that's what he did.

We love when you WOW us and we love it more when we can WOW you! Just wish we could see the look on your face.

Sure we mess up now and then but hey who doesn't! We're human! If we do mess up though, we'll admit it. And then, we'll try our darnd'est to make it better for you! I know for some circumstances that's hard or impossible to do, but bottom line is at least we try.

HERE'S WHERE I NEED YOUR HELP

And now another story....
...this one concerns one of our (5) Free Cartridge Winners.

We sent each of these (5) winners a free black ink cartridge. We figured everyone prints with black ink even if you have a colored printer. But, lo and behold, one of the winners emailed us to ask why he did not receive a colored cartridge.

I've been thinking about getting him to send it back and offer it to another one of you that answered the question correctly! but haven't yet. I wanted to think it over! So here's where you guys come into play. Can you help me decide what to do?

How do you think we should respond to this guy...

Here's one of the ways we've been considering

Send him a free color printer cartridge and let him keep the black one too?
Send him a free color printer cartridge if he pays to return the free black printer cartridge we already sent him?
Just pardon and ignore his email and move on!

I'd Love to hear your opinion about this.

How would you handle it?

I'd like to offer another twist here though.

Before you answer, keep in mind, that we here at www.tlcIT.com like to treat others the way we would want to be treated. It's called the Golden Rule. No one said it would be easy to follow but, that's our motto and that's the way we try to run our business.

Sometimes, it's a real challenge... like in this case.

So I need your help.

How would you like us to respond if you were the one who won the free cartridge then told us you were not happy with your free gift?

Please enter you comments in the comments section below and let me know.

In the meantime, have a grrrrrrrrreat weekend...!
...And stay tuned, cause we have another exciting giveaway coming soon.

Rick